High expectations - Pet Care Specialist PetSmart Employee Review

3.0
23 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Flexible Schedule Options, Friendly Coworkers

Cons

Limited hours available, higher expectations than can be met in single shift

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PetSmart Response
8mo
We appreciate you taking the time to share your thoughts with us here. Please know if you want to disclose any details so our team can help support you, you can reach us via the anonymous CareSmart line 1-800-738-4693.

Explore other reviews about PetSmart

5.0
5 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
3w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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