A great place to work - Sales Associate PetSmart Employee Review

5.0
17 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Supportive coworkers who genuinely care about animals and teamwork Strong training for new associates, especially in pet care and customer service Opportunities to learn across different departments (grooming, cashiering, stocking, pet care) Steady company culture and clear expectations Discount on pet supplies Management varies by store, but when it’s good, it’s very supportive

Cons

Inflexible scheduling, especially during peak seasons Hours can be slow, especially outside holidays or if the store is overstaffed Limited opportunities for advancement unless you push very hard Pay increases are modest and don’t always reflect experience or workload High turnover can put extra pressure on long-term staff Workload can be inconsistent—some days overwhelming, other days underutilized Roles are very defined and lack nuance as they once did, which limits learning opportunities to advance in the store.

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PetSmart Response
6mo
Thank you for sharing your experience and for your years with our Windsor team. We’re glad to hear you felt supported by your coworkers and benefited from the training and cross-department learning. We appreciate your candid notes on scheduling, hours, and advancement. Feedback like yours helps us understand where the associate experience feels strong and where it can feel challenging. Thank you again for taking the time to share your perspective!

Explore other reviews about PetSmart

5.0
5 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

1.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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