No training, Terrible Leadership - Process Lead PetSmart Employee Review

1.0
22 Feb 2026
Recommend
CEO approval
Business outlook

Pros

People bring their dogs in Decent pay rate

Cons

50% chance you'll never receive proper training and have to figure it out on your own. Leaderahip alternates between publicly berating you infront of customers and Gaslighting you when you have a grievance. You'll fall behind on tasks often cause you were never trained properly and have to teach yourself or because you are fixing other mistakes. You'll be given a lot of promises and 90% of those promises will never be delivered upon

Explore other reviews about PetSmart

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good job and location nice

Cons

None that I can think of

4.0
14 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

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