Good discounts but management prioritizes revenue over safety - Pets Hotel Associate PetSmart Employee Review

4.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

Good discounts for products and services.

Cons

This might not be global, but in my case I think management could have had the associates' backs instead of just going for revenue, I got bored of safety-risking situations at work just for letting bad customers back because money goes first,

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Work with pets, earn tips and commission.

Cons

Corporate salon means no logic and reason to the rules and they can change day by day. Pushed to churn as many grooms out as possible instead of do quality work. No clear communication from management and no positive feedback from management, only beratings and lectures and threats to being replaced.

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