Enjoyable work with animals, but disorganization hampers leave - Associate PetSmart Employee Review

3.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

- Working with animals - Friendly store management

Cons

- Disorganized and difficult to take leave

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PetSmart Response
20h
Thanks for sharing your experience with us! We're glad to hear you enjoyed working with pets and had a positive experience with your store leadership. We also appreciate your feedback about organization and the leave process, as it's important to us. If you'd like to discuss your experience further or receive additional support, please reach out to our CareSmart team at 1-800-738-4693.

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
20h
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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