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      Stay away from Petsmart Call Center - Petshotel Reservation Agent-call Center PetSmart Employee Review

      1.0
      26 July 2016
      Petshotel reservation agent-call center
      Recommend
      CEO approval
      Business outlook

      Pros

      being able to bring your dog to work, part time flexible schedule

      Cons

      inexperienced management, antiquated systems, no assigned seats and not enough space for the number of agents, everyone is hired part time, no HR Support, call center trainers with no professional training experience, and metrics set with too many uncontrolled issues, unable to participate in campus events and required to work holidays when rest of campus is off

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      5.0
      4 May 2026
      Cashier
      Recommend
      CEO approval
      Business outlook

      Pros

      Fun, welcoming, easy, flexible, growth

      Cons

      Weekends, slow, customers, busy, fast pace

      3.0
      27 June 2026
      Experience leader
      Recommend
      CEO approval
      Business outlook

      Pros

      If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

      Cons

      Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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      PetSmart Response
      10h
      Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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