If only it were just about the animals - Pet Care Specialist PetSmart Employee Review

2.0
20 Dec 2011
Recommend
CEO approval
Business outlook

Pros

15% discount (can only use in your own store) Very nice co workers Get to share my love for animals Helping people expand their family with a new pet

Cons

Never get enough hours Pay isn't worth the amount of work you do Managers aren't understanding of time off or being sick Managers aren't very professional and frequently badmouth other employees to you and cuss from time to time Favoritism Pet Care is extremely cliquey

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

See reviews by: Helpful|Rating|Date|All