It was a pleasent experience, laid back - Pet Care Specialist PetSmart Employee Review

3.0
15 June 2012
Recommend
CEO approval
Business outlook

Pros

relaxed environment, they give you lots of opportunities to move around in the store and learn new things, good pre training course, cute animals, you learn lots

Cons

not a very organized management, you have too feed snakes if you work in pet care, you scrub a lot of fish tanks, openers work waaaay harder than closers

Explore other reviews about PetSmart

5.0
22 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great leadership and clean work environment

Cons

Pay could be better but had opportunities for growth

1.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
2w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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