Sad state of management posing as animal care activists - Corporate Office (Management Level, Position Deliberately Withheld) PetSmart Employee Review

2.0
24 Aug 2017
Recommend
CEO approval
Business outlook

Pros

Corporate salaries were appropriate.

Cons

Typical of large corporations, PetSmart can't move swiftly enough to shift strategy to address changing market demands. More frustrating, however, is the thin veil everyone wears regarding their love of animals. Some folks actually do care, but it's verboten to present an image of being agnostic toward pets, so everyone else just fakes it.

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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