Associate Lead - Associate Lead PetSmart Employee Review

3.0
19 Sept 2017
Recommend
CEO approval
Business outlook

Pros

Met a lot of great people, easy to work your way up. I didn't see people get hired/promoted based on personal relationships, but rather their ability to do the job well.

Cons

Lack of labor hours for a high volume store, was basically forced to to the job of another manager who was on an action plan. Instead of demoting the other manager, they gave him simple tasks while he made about $10k more than me each year. Sometimes Store Leaders can be micromanagers however this is dependent upon the store. Hourly pay for ALK, CEL, & MIL is very low. ASL & SL pay is manageable.

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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