Merch Planners Stay away - Merchandise Planner PetSmart Employee Review

3.0
14 Jan 2018
Recommend
CEO approval
Business outlook

Pros

Benefits, dog friendly office, cafeteria

Cons

No clear direction, management cannot decide on direction. Managers/Directors much more concerened about own growth than employees reporting to them.

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

3.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

See reviews by: Helpful|Rating|Date|All