Nothing but red tape and drama. - Herd Health Manager PetSmart Employee Review

1.0
15 June 2018
Recommend
CEO approval
Business outlook

Pros

If things went as intended, these are simple jobs that can offer pay to support families, providing you are not the breadwinner of the household.

Cons

Everything else. You're dealing with uptight morons that think that corporate management and marketing is some omniscient ruler that can never be understood. You deal with entitled individuals that couldn't cut it in a normal workplace that will abuse their coworkers and lie about them behind their backs. You will either have a manager that has no problem writing up their employees for even the slightest mistake, or you will have managers that will never write up people, even for starting physical altercations or cursing at their coworkers. You will have to deal with an HR department that is unresponsive to anyone other than the store manager, even if you are another manager in the store. As a manager, my position and task was simple: take care of all back-end inventory paperwork, execute new product display changes, put away and consolidate product that just arrived, and to dictate where I needed assistance for that week/day to my fellow managers (who were supposed to either help or get someone to help). Instead, my staff and peers were highly combative, refused to offer any assistance or do anything I asked stating that this was "entirely my job and department", and would purposefully sabotage my work. I was forced to find ways to cram 90 hours of week each week into less than 40. Taking this job was the single worst decision of my life. I didn't earn enough money as the second most powerful person in the store to actually live within 100 miles of the store I worked at.

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PetSmart Response
8y
I understand your frustration and appreciate you taking the time to share your feedback. This isn't the experience we want to create for our associates, and I'm sorry this was yours. I will share your review accordingly so we can address. Thank you for taking the time.

Explore other reviews about PetSmart

5.0
5 July 2026
Recommend
CEO approval
Business outlook

Pros

Good place to work there

Cons

The location is very far

1.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
3w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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