Very rewarding - Anonymous employee PetSmart Employee Review

4.0
16 June 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-working with animals all day -dress code is not strict you can have tattoos, piercings, and wildly colored hair -2 weeks vacation right off the bat -affordable health care without a three month waiting period -petsmart offers rewards to salon associates dependent on how long you have worked inside the salon as a stylist. You can get shears clippers and blades for free. -very strict pet safety rules to ensure no animal is injured or falls ill.

Cons

-hardly any room for advancement -raises are few and far between

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PetSmart Response
7y
Thank you so much for taking the time to leave a review. That's wonderful to hear how much you enjoy PetSmart. Ensuring a positive environment for pets, pet parents and associates is incredibly important to us, and I'm so pleased to hear that's been your experience. We also appreciate you sharing where you feel we can improve and will take this feedback into consideration. Thank you, again!

Explore other reviews about PetSmart

5.0
1 June 2026
Recommend
CEO approval
Business outlook

Pros

Welcoming environment. Good benefits. Work with animals. Supportive peers.

Cons

Retail headaches. Work with very young associates that don't share good work ethics. Salaried and often work 50 to 60 hours depending. Not enough labor provided. Grooming salon can be tough.

1.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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