Avoid PetsFart - Any Place But Here - Analyst PetSmart Employee Review

1.0
15 Feb 2019
Recommend
CEO approval
Business outlook

Pros

10 Billion in debt, should help speed bankruptcy and liquidation. The same corrupt VC clown show that ran Payless Shoe Source into the ground took PetsFart private.

Cons

Micro-management. Management feels they can call/email anytime day or night or weekends for some petty emergency. More new "associates" relocating to Phoenix, likely due to PetsFart's reputation in the Phoenix job market.

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PetSmart Response
7y
Thank you for the feedback. I’m sorry to hear this has been your experience. We greatly value our associates and we greatly value our associates and always want to ensure a positive environment. Please know, you can always share more via the CareSmart line at 1-800-738-4693. Thank you, again.

Explore other reviews about PetSmart

5.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

helping pets and their parents, working with motivated and positive people, and the work environment was great!

Cons

they could only offer part time hours

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PetSmart Response
1d
We're happy to here you enjoed working with us! Thanks for taking the time to share a bit about your #LifeAtPetSmart with us.
3.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
2d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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