Welcoming Environment - Associate Lead PetSmart Employee Review

4.0
20 June 2019
Recommend
CEO approval
Business outlook

Pros

You feel comfortable when working, good pay raise opportunities, management isn't problematic, good variety of employees, customers are generally not needy.

Cons

Discount isn't the best, can be full of drama, a lot of employees call in sick on the regular, not a lot of hours unless in management team.

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PetSmart Response
7y
Thanks so much for taking the time to review. Creating a welcoming environment for our associates, pets and pet parents is crucial, and I'm so happy this has been your experience. We appreciate and consider all of the feedback we receive from our associates. Please know, you can also contact the CareSmart line at 1-800-738-4693. Thank you for sharing!

Explore other reviews about PetSmart

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good job and location nice

Cons

None that I can think of

1.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
3w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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