Upper management expects too much - Merchandise/Inventory Manager PetSmart Employee Review

2.0
1 Sept 2019
Recommend
CEO approval
Business outlook

Pros

Pets are cool Cats Pay is pretty good

Cons

Workload is too big for the amount of staff/ hours. Lots of drama. Unrealistic expectations from management Group chat with management that leads to dealing with work at home

avatar
PetSmart Response
6y
I'm sorry to hear that this was your experience, as that is not the type of environment we wish to bring to our associates. However we appreciate your feedback and you taking the time to review. Please know, you can also share your thoughts via the CareSmart line at 1-800-738-4693. Thanks, again!

Explore other reviews about PetSmart

5.0
3 July 2026
Recommend
CEO approval
Business outlook

Pros

good pay benefits PTO always approved

Cons

sometimes pet health and care is overlooked

1.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

avatar
PetSmart Response
3w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
See reviews by: Helpful|Rating|Date|All