Don't care about their employees - Customer Engagement Leader PetSmart Employee Review

1.0
17 July 2020
Recommend
CEO approval
Business outlook

Pros

You get to see animals.

Cons

I worked for Petsmart for 3 years. I planned my entire life around this company. I went to school to work at corporate, I worked my butt off. I truly, genuinely used to love my job. Petsmart says they're all about supporting current employees. I interviewed for FIVE corporate jobs and was not valued because I didn't have real world experience outside of school for all of them. Do you want to know why I didn't have out side of school experience? I was working 40 hours a week with Petsmart and taking 18 credit hours. They're full of crap. It also became very obvious through all of these interviews that the people in corporate have NO clue what store level is like or what any of these positions even do. Every interview included me having to explain what my job is because they don't know. I put literally all of myself into this company and left feeling undervalued, exhausted and incredibly sad. The response to the COVID pandemic was absolutely horrendous. I watched myself, my staff and my fellow managers deteriorate as this company took advantage of their employees. It became very clear very quickly where the priorities were. Somehow a BOOM in business but we have no hours? I'm sorry but I don't believe it. I've been reading these responses about "trying their best to navigate COVID" but it's all bull. Your employees are exhausted, miserable and having breakdowns constantly. No requiring of masks, not enough staff, no incentive to keep working there. You paid insurance for a couple months? Wow, cool. Sucks for the part timers who don't get insurance. I have watched so many employees who once loved their job be completely broken down. There's no morale, no way to boost it, because this company has made it abundantly clear that they don't care about their employees. It's sad. You guys really have no clue what we're going through here, and you don't care. You keep saying you do, but your actions say otherwise.

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PetSmart Response
5y
We're sorry this was your experience and really appreciate you taking the time to bring it to our attention. Thank you for your commitment to pets and pet parents while you were with PetSmart. As we continue to address the many challenges presented by the COVID-19 outbreak, please know our associates are at the front of mind and we are working through and have introduced several procedures to ensure the safety of our associates, pet parents, and pets that visit our stores during this time. Please feel free to reach out to the CareSmart line at 1-800-738-4693 to discuss further. Thank you.

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

1.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
1w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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