Good for a part-time job, doesn't feel like a place to build a career. Store level more of a place to get trapped in - Sales Associate PetSmart Employee Review

3.0
8 Mar 2021
Recommend
CEO approval
Business outlook

Pros

Great people good initiatives with the adoption programs

Cons

poor management of stores by the company ( store manager try their best to meet some unrealistic expectations )

Explore other reviews about PetSmart

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun, welcoming, easy, flexible, growth

Cons

Weekends, slow, customers, busy, fast pace

2.0
6 July 2026
Recommend
CEO approval
Business outlook

Pros

Dynamic environment with good opportunities in various departments

Cons

Leadership cuts at store level led to overworked environment and that had a profound impact on employees' ability to keep up minimum standards of quality and safety, especially in the salons.

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