Used to be great - Cashier PetSmart Employee Review

3.0
23 Mar 2010
Recommend
CEO approval
Business outlook

Pros

Co-workers and MOST management are very friendly, pay is better than many other cashier positions, allow lots of flexibility with the schedule, and you will almost always get off the days you need (as long as you let them know plenty time ahead of then, and repeat it many times), customers praise you for your help, and appreciate your knowledge and friendliness. Close-knit team. Become very knowledgeable about pets.

Cons

VERY short-handed ALL the time - - puts lots of pressure on employees, causing much stress. Store manager slacks off in the office, yet expects other managers and all employees to complete impossible tasks throughout the day. Hours cut greatly without any warning. One week I had ZERO hours, and then the next couple months only had 5 to 15 hours a week after requesting to work full-time. Because of being so short-handed, Pet-Care are forced to do cashier work, and Vice Versa, and Cashiers do Stocker's work also. Store manager expects you to be in 4 places at once, and even if you work your butt off and do an AWESOME job, you will NEVER get any thanks or appreciation. The only satisfaction I ever got for all my hard work was through the customers. Managers don't seem to care or even notice. LAZY employees- slack off all the time, managers favor them, so they allow it. Then everyone else is stuck to pull their weight.

Explore other reviews about PetSmart

5.0
5 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
3w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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