Unfortunately the negative would outweigh the positive - Associate PetSmart Employee Review

3.0
22 Apr 2021
Recommend
CEO approval
Business outlook

Pros

Dogs and cats The friends I made Employee discount Bringing my dog for camp My specific hoteleader

Cons

Constantly changing schedule Terrible pay (was making less after 5 years of employment than someone just hired in core) Made to wear a mask in camp, in an enclosed room, COMPLETELY alone with the dogs......while customers weren’t enforced to wear one I felt like the manager of the store was targeting me The emotional strain of caring for dogs/cats Some would work holidays, some didn’t Unable to control heating/AC locally, so it would get very hot in the summer Little to no air flow making the heat and humidity worse in the hotel No signs on showcase room telling people...not to take pictures (made me extremely uncomfortable), not to touch/knock on glass because it can be dangerous for the dogs, and that the dogs are not for sale or up for adoption Schedule would come out right before the week where it starts, making it almost impossible to make plans and appointments without doing it at least 2 weeks in advance Many days of being under staffed due to last minute reservations and walk ins that we were told not to turn away Terrible communication between the hotel/store/grooming

Explore other reviews about PetSmart

5.0
5 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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