Worst company to work for - Pet Care Associate PetSmart Employee Review

1.0
26 May 2021
Recommend
CEO approval
Business outlook

Pros

Cute animals, fun people to work with occasionally

Cons

Incredibly low wages that feel like a mockery considering how we are constantly treated by customers, management and corporate. The training is a joke. People are like a revolving door no one sticks around for long. During the pandemic we were told even if we are sick we are to work, they cut our hours and fired people but kept us open regular hours with a skeleton staff. Corporate doesn’t take care of any employees and it shows in every aspect of the company

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PetSmart Response
5y
Hello, thanks for taking the time to review and share with us! Please know, we take your concerns seriously and would love to connect with you so that we can help. Please reach out to the CareSmart line at 1-800-738-4693 to talk more with us.

Explore other reviews about PetSmart

5.0
5 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

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PetSmart Response
2w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

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PetSmart Response
1d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
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