Not terrible but not great - Cashier PetSmart Employee Review

3.0
11 May 2010
Recommend
CEO approval
Business outlook

Pros

Seeing all of the pets is always fun, overall nice co-workers, new cash registers at all locations (just after I left)

Cons

They give you hardly any hours if you have to take a couple of nights per week off, if you don't ask for it you will almost certainly be scheduled to work a Saturday, Sunday or both, the store manager was straight up fired after working for the company for 20+ years based on the fact that customers didn't want to take the company surveys.

Explore other reviews about PetSmart

5.0
5 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
3w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

avatar
PetSmart Response
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
See reviews by: Helpful|Rating|Date|All