WORST COMPANY EVER!!!! - Anonymous employee PetSmart Employee Review

1.0
20 Feb 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work with animals Good customers. A job.

Cons

Management is horrible. No one is there to help you. Retaliation is horrible, alot of backstabbing. You will not get promoted. Someone will pin the blame on you for their mistakes. Horrible time management. Store manager doesn't do anything. Pay is one of the lowest in retail. Promises are made not kept. Last resort place to work. If they don't like you they cut your hours to nothing because they don't have the audacity to tell you to your face.

Explore other reviews about PetSmart

5.0
15 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I love working here. Great coworkers

Cons

None that I can think of

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PetSmart Response
2mo
We're really happy to hear from you! Thank you for taking the time to share with us.
1.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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PetSmart Response
1w
We’re disappointed to hear that your experience didn’t reflect what we aim to create for our associates, and we appreciate you taking the time to share your feedback. We invite you to contact the CareSmart line at 1-800-738-4693 so we can learn more and see how we can support you. Thank you.
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