Store manager - Store Manager PetSmart Employee Review

4.0
29 Oct 2015
Recommend
CEO approval
Business outlook

Pros

Must be passionate about animals and their care. Closed on thanksgiving and Christmas, and close early on several other major holidays. Quarterly bonus eligible. Decent medical and dental. Nice vacation earned. Adoption events every weekend rescue countless pets.

Cons

As in ALL retail, expectations are extremely high. They tell you to work 45 hours a week but give you 60 hours worth of work. Scorecard is a little unfair. You are score highly on offered assistance, but most times you only have yourself and two other associates in a large store. District rankings are tough...all stores could be making goals, but someone is always going to be last in the district, and those stores are berated for their rankings (even if you're above plan).

Explore other reviews about PetSmart

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

Good job and location nice

Cons

None that I can think of

4.0
14 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

15% off whole store 50% proprietary brands Petting animals Friendly customers Almost never declines requested days off

Cons

Must have min one weekend day available No room for growth very hard to become full time Must make requests a month in advance even thought the schedule come out Thurs/fri for the following week, shifts can be unpredictable Coworkers with seniority have “better” shifts Scrubbing tanks may have you armpit deep They say everyone is equal and gets paid the same but not everyone put in the same effort, ex: some people don’t do pet care at all or never close or never work truck days

See reviews by: Helpful|Rating|Date|All