False Promises, Overwork, and Incompetent Management at PetSmart - Warehouse Worker PetSmart Employee Review

1.0
16 Mar 2024
Recommend
CEO approval
Business outlook

Pros

High pay that comes at a high cost

Cons

Title: Beware: False Promises, Overwork, and Incompetent Management at PetSmart I joined PetSmart with high hopes for career growth and a promising future. However, my experience was nothing short of a nightmare. From the very beginning, the promises made by HR about opportunities and inclusivity turned out to be nothing but a facade. The warehouse team at PetSmart will deceive you with promises of growth, only to exploit your labor to the fullest extent before discarding you like yesterday's news. Don't be fooled into thinking you'll climb the corporate ladder here; they'll keep shifting the goalposts until they find an excuse to terminate you. Management is shockingly incompetent. Instead of addressing the glaring issues within the company, they choose to bury their heads in the sand and blame the astronomical turnover rate on "hard work." In reality, the lack of support and the constant pressure to meet unattainable quotas lead to a revolving door of employees. If you're desperate for employment, approach this job with the same temporary mindset they have towards you. Work until you can't bear it any longer, then move on. But take my advice: steer clear of PetSmart. You'll find yourself facing unjust disciplinary actions for rules that were never properly communicated, forced to chase unattainable targets, and ultimately replaced with a new hire the moment you falter. Save yourself the stress and frustration. PetSmart is a sinking ship with a toxic work environment and management that couldn't care less about its employees' well-being or professional growth. Look elsewhere for a job where your hard work is valued and your future is respected.

Explore other reviews about PetSmart

5.0
15 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The pay was decent and you got tips occasionally the discounts were awesome especially if you own a dog. Training was thorough.

Cons

There was a bunch of high school drama amongst adults

1.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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