Low pay, great team and supervisor - RA3 PetSmart Employee Review

2.0
17 Apr 2024
Recommend
CEO approval
Business outlook

Pros

Easy, work from home job, decent benefits, flexible schedule

Cons

No opportunities for real growth, low pay, poor upper management, I would not recommend for any long term work, they do mass layoffs every year to reach profit goals. Billion dollar corporation but unable to pay employees more than $15

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PetSmart Response
2y
Hi! We appreciate you taking the time to share your thoughts! It's great to hear you appreciate the convenience of working from home and the flexibility of our benefits and schedules. Your feedback is invaluable as we strive to create a better associate experience. We'll definitely take your advice to heart. Thank you for being part of our team!

Explore other reviews about PetSmart

5.0
15 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The pay was decent and you got tips occasionally the discounts were awesome especially if you own a dog. Training was thorough.

Cons

There was a bunch of high school drama amongst adults

1.0
2 June 2026
Recommend
CEO approval
Business outlook

Pros

The company pushes for more and more from the bottom level employees without better pay. I worked there before the restructuring and; not much can make me cry, but working here sure did, even back then. I can’t imagine how anxiety inducing it must be to work there now. Animal welfare is a complete non-concern. The only thing that’s pushed is sell, sell, sell. It’s borderline dystopian. Bad management seems to be a common issue, not only from my experience, but many others’ as well. I worked until I was an exhausted sweaty mess to make sure everything in pet care or, when I groomed, the salon, was cleaned to perfection as expected of me (and I reiterate: “me,” because these standards were not expected of my co-workers, just me) and overall felt very unseen. The only times I did feel “seen,” was when mistakes were made. Work was treated like boot camp. A co-worker that was subtley targeting/bullying me, and even started rumors accusing me of racist remarks(!!!), was promoted and anything I reported was downplayed because they were friends with the assistant manager. Working here was an overall traumatizing experience.

Cons

Employees are expected to be work-robots

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