All About Corporate - Store Manager PetSmart Employee Review

1.0
18 Nov 2015
Recommend
CEO approval
Business outlook

Pros

It's fun to be around and interact with the various animals that come into the store, especially the pets being brought in for adoption.

Cons

If only there was time to actually assist a guest and their pet. All about payroll and making things appear as they are not for corporate. If we were allowed to actually assist guests the average sale would increase greatly. Never enough employees on-hand to get any job done. Management works and is treated like grunts.

Explore other reviews about PetSmart

5.0
5 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Very good relationship with colleague

Cons

Not very flexible on work times

avatar
PetSmart Response
3w
We're happy to hear you enjoyed working with us, thanks for taking the time!
3.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

If you have experience they can pay very well considering the size of the company. Depending on which store you are in, they can be pretty good at fostering a good environment and culture.

Cons

Company is primarily focused on sales and not customer experience. So expect a lot of metrics and hounding customers. Company is trying to be technologically forward but continues to neglect to invest in the technology. So there’s updates every week crashes every week with no communication around it.

avatar
PetSmart Response
3d
Thanks for taking the time to share your feedback. We appreciate hearing about your experience and are glad you found positive aspects of your store's culture. We also understand your concerns around technology and communication. If you'd like to talk more about your experience or get additional support, please reach out to our CareSmart team at 1-800-738-4693.
See reviews by: Helpful|Rating|Date|All