I loved the pets, the culture was a little too much to handle. - Pet Hotel Associate PetSmart Employee Review

3.0
19 Apr 2011
Recommend
CEO approval
Business outlook

Pros

The interaction with animals was nice, the company is well known if you are looking to work in the pet or retail industry.

Cons

The pay did not compensate for the amount of work required, cleaning, constantly having run and play with the pets, preventing distriburances between the pets, not being able to take breaks freely, having to work the desks/phones small window for advancement and the job skills do not translate well if only in the Pet Hotel, my impression was that the Corporate Office would be better suited for advancement and valued experience.

Explore other reviews about PetSmart

5.0
17 Mar 2025
Recommend
CEO approval
Business outlook

Pros

You get to see dogs all day long

Cons

Not many I have worked here for a while

3.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Work with pets, earn tips and commission.

Cons

Corporate salon means no logic and reason to the rules and they can change day by day. Pushed to churn as many grooms out as possible instead of do quality work. No clear communication from management and no positive feedback from management, only beratings and lectures and threats to being replaced.

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