Ai first - Anonymous employee Phrase Employee Review

1.0
27 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working remote is possible. Huge amount of AI tools to help your work.

Cons

30% of the company was laid-off (mainly engineers), then leadership told the rest to "use Claude" to pick up the slack. Engineering quality is severly plummeting, and we just lost decades of institutional knowledge by cutting 10+ year veterans. Leadership’s AI obsession is tanking the company. They basically sold the long-term viability of the company for better quarterly results now. This strategy is catastrophic.

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Phrase Response
3d
I'm sorry to read your review. We've made big changes at the company, and people can read all about those here (https://phrase.com/blog/posts/phrase-language-intelligence-platform/) and I've been open and very bullish about them on stage at events over the summer. It's a shame that you don't feel that this agrees with you, but I have to take enormous exception to your claim that engineering quality is severely plummeting. That is simply nonsense, and I know from spending time one-on-one with our most experienced, best, and longest-serving engineers that they are not just 100% behind what we're doing but feel excited and liberated by it too. I've been very honest that our significant commitment to being an AI-first business may not suit everybody, and it obviously does not suit you. I would encourage you to consider that you may be happier elsewhere than you obviously are at Phrase.

Explore other reviews about Phrase

5.0
7 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Strong Leadership at C-Level (low EGO) Depth of product and areas of investment/innovation Market tailwinds Very strong team (seems to raise the bar with each hire) Long-term mindset

Cons

Prague HQ means a natural lag on some processes in the US but good progress in removing dependencies

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Phrase Response
2y
Thank you for the kind review! We are privileged to work with amazingly talented people right across the company, the bar is very high, and in the past years, this has indeed attracted the most incredible people to work here. We'll keep working on ensuring high responsiveness in all our activities. Thank you for the feedback!
2.0
27 Feb 2026
Recommend
CEO approval
Business outlook

Pros

None that I can think of

Cons

During my time, a lot of change that wasn't for the betterment of the employees.

1
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Phrase Response
2d
Since we don't have, and never have had, a salesperson based in Jacksonville, FL, I will say i think this review is 'fake news'.
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