Pros
The stores and product are absolutely beautiful, it's wonderful to come to work everyday in such a nice environment, surround by such nice things, I genuinely feel that it has a positive impact on my mood. Additionally, the product is quality, we sell very few things that I wouldn't stand behind or purchase myself -- and better yet, we get a 40% employee discount on these beautiful things. The brand itself attracts a higher caliber customer and associate base, which weeds out a lot of the BS that retail MGRS have to deal with at mid and lower end retailers. Examples: Not as many LP issues, attendance / performance counseling issues with associates. With that comes snooty customers and entitled associates though, it's a give and take.
Cons
Having worked for a strongly structured and well run retailer in the past, I can confidently say, that this company is neither of those things. It seems to me that the majority of upper management has little to no idea as to how to successfully run this company. We go from one global issue to the next; supply chain, distribution centers, call centers, furniture deliveries, technology, training, etc. The company address theses issues as they come up by calling all managers together for a company wide conference call, with little notice, typically in the middle of the day. One of the many chiefs of the company hosts the call and spends the majority of the time apologizing for the fact that the stores have had to deal with the backlash of their mistakes. Then we are promised things will get better and told how "X" is going to change at the distribution centers and "Y" is going to be rolled out in terms of technology or training, yet there is never any follow through on these empty promises. The company jumps from one adgenda to the next, what doesn't matter one day is of utmost importance the next and vise versa. And yet again, no follow through. While one day it was important enough to waste an hour of everyone's time talking about on a conference call, the next day doesn't seem matter. It truly is sad that a company with such beautiful product and such a wonderful portfolio of brands makes it so difficult for it's employees to enjoy working for them. This company has so much potential, get your acts together and earn your paycheck and jet trips ladies.