Okay... - Client Success Manager Press Ganey Employee Review

2.0
9 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Remote work allows for flexibility. If you're lucky enough to have good managers, that's huge Pro.

Cons

Owned byprivate equity firms so their profit is #1 priority. 1. Negative morale on Tech and client facing roles. Overworked with little support. 2. Too many layoffs creating more work for remaining employees with no title change or pay increase. 3. Product has a lot of missing functionality and no plans for addressing, very painful for current clients and puts those on front lines in uncomfortable position. 4. Constant hiring or compensation freezes, below average pay, expensive medical benefits.

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5.0
21 Dec 2025
Recommend
CEO approval
Business outlook

Pros

PG has many talented people that are amazing to work with and learn from. The account teams are structured to allow amazing people working together to support client goals and foster a collaborative environment.

Cons

Upward mobility isn't always aligned perfectly for some roles

2.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Big corporation with good top leadership

Cons

- The middle management is joke - Many changes on the product direction in the middle of implementation process - Lack of communication between middle management and IC

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