Work From Anywhere - Tier 2 Help Desk Technician Puryear IT Employee Review

The upper management is very engaged in seeing that their employees are doing well, both professionally and personally. The coworkers are great to work with, upper management provides feedback approprioprately and the atmosphere is very relaxed. And by that I mean, you're given free space to complete your work without the worry of micromanagement or unreachable expectations being silently assigned to you.

There are some areas/processes that can be improved to reach a higher productivity level, but there hasn't been time dedicated to improving them.

Over the last couple years, the CEO focused on building processes that worked to improve efficiency in the service desk dept. The customer service experience quickly improved because of the structure being implemented. We limped through 2020 on a small internal staff which was very stressful. The people are great and the owner may be quirky but he always lead me in the right direction and I learned so much from him. He cares about his clients. And the fast paced energy can be very rewarding. We did implement a bonus program for service desk and the CEO always honored it. Oh, and we were able to work fully remote which was so nice during covid.

The CEO lacks the 'human' factor. He sees people as assets. His brain works fast and super analytical while sometimes missing the big picture. He would change major processes if I took even 2 days off work. Even though we would spend weeks preparing for me to take off for just 2 days. I would be expected to know my new job upon return and would get in trouble for not following new processes I had never seen.. Success can be a moving target here but achievable if you can juggle a lot of tasks at once.