Enjoy the work but beware of who you trust - Customer Service Representative Qantas Employee Review

3.0
20 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Varied and challenging work If you like shift work it is a good roster

Cons

Management allowed negative behaviour - a lot of people use mental health as an excuse to get away with poor behaviour

Explore other reviews about Qantas

5.0
20 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Amazing benefits and a mostly days schedule with no overnight or graveyard shift.

Cons

The pay is lower compared to the other carriers.

3.0
1 July 2025
Recommend
CEO approval
Business outlook

Pros

Many learning opportunities No forced OT 6 hours vacation added every pay period (biweekly)

Cons

Base pay compared to other airlines

See reviews by: Helpful|Rating|Date|All