Fun, but low hours and absolutely zero career development - Shop Mechanic Bike and Snow REI Employee Review

3.0
22 Sept 2025
Recommend
CEO approval
Business outlook

Pros

Fun people to work with, generally nice customers, variety of tasks to do, good health insurance and vacation pay accrual rate after a few years.

Cons

I could probably count on my hands the number of 40 hour weeks I was scheduled in the past year. Required to work at least one weekend day every week. Internal messaging that feels like lip service coupled with an extreme lack of development opportunities has resulted in half a dozen employees under age 40 leaving my location in the past few months, myself included.

Explore other reviews about REI

5.0
21 June 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Open and nice to work for

Cons

Didn’t like that you won’t be able to take time off during sales and so people call out

3.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

- Excellent coworkers - REI does a great job of hiring enthusiastic and personable staff - Slightly better pay compared with other retail in the area - Prodeals and discounts - Flexible hours - Good (although rapidly diminishing) healthcare benefits

Cons

- Once a (better) company known for its investment in knowledgeable and friendly staff via extensive training and investment, the company has been slowly slashing away at most of what makes it special since the pandemic - Hours and benefits are worsening, proper employee training is becoming hard to come by - lots of mediocrity and sometimes questionable ethical calls made by management - Punitive disciplinary policies that seem to be designed to create higher turnover (advantageous to them given the gradual pay, benefit and policy changes)

3
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