Decent, but staff made things harder - Soft Goods Associate REI Employee Review

4.0
8 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Generally cool coworkers Accrue sick time as part time, 2-6hour shifts paid per year to not work, potential for small yearly bonus if the company does well, retirement and health benefits for part time. Has a stash of outdoor gear you can borrow from. Super HECKIN great deals on REI and brand name products. If the store is closed due to weather you still get paid. Lots of training, so you feel well prepared for questions and stay updated on new gear and tech

Cons

Push to sell memberships can feel ingenuine - wants to see 1 membership per shift average (no commission, just numbers). Many coworkers raised concerns about unfair working standards (low pay, even though several protesting this were making 16-19$ per hour part time, received benefits, and were demanding some decently unreasonable workplace accommodations) - this created some tension between employees, especially ones pressuring you to join their cause or using vocab like “comrades” with other employees, and between management as all employees had to be extra careful about what they were saying (managers too). For a while this also made work place relationships awkward as those who you were less close with suddenly tried to be “friends” and extra sensitive to your needs to earn your favor. In my department I was overall pretty comfy! Adam, the store manager can feel a little more fake and focused on corporate numbers than the department managers do. He can feel a little detached from others but tries to remain positive. Others who worked more closely with him definitely could speak more to his teamwork style, but I can’t as well due to working more closely with my department manager ~ who was pretty rad. You typically only have issues if you’re consistently unreliable, not punctual, or if you carelessly stir pots. Inconsistent hours if you’re not full time or more veteran status - slow seasons can really hurt you and last for VeRy long times. If this part time job is for life sustaining reasons I’d address this before hiring and make sure you are guaranteed a certain number of hours on paper or make sure you have a very reliable second gig. Values of REI appear to be shifting as wealthy board members and influential decision makers are joining that do not have values aligned with REIs missions and values. Several years ago, store managers would give like $1 raises if they wanted, but now REI controls this and raises are offered at ~3% increase if you meet performance expectations every year? Something like that.

Explore other reviews about REI

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun time with fun employees

Cons

Schedule was tricky to coordinate

3.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

- Excellent coworkers - REI does a great job of hiring enthusiastic and personable staff - Slightly better pay compared with other retail in the area - Prodeals and discounts - Flexible hours - Good (although rapidly diminishing) healthcare benefits

Cons

- Once a (better) company known for its investment in knowledgeable and friendly staff via extensive training and investment, the company has been slowly slashing away at most of what makes it special since the pandemic - Hours and benefits are worsening, proper employee training is becoming hard to come by - lots of mediocrity and sometimes questionable ethical calls made by management - Punitive disciplinary policies that seem to be designed to create higher turnover (advantageous to them given the gradual pay, benefit and policy changes)

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