Consistent Understaffing at the Newest Flagship - Customer Service Specialist REI Employee Review

1.0
14 Aug 2017
Recommend
CEO approval
Business outlook

Pros

great discounts, you work with amazing people, you get to meet all types of adventurers, great benefits for a part time job.

Cons

terrible scheduling, under staffing, micromanagement down to the exact words and scripts employees have, little rewards for flexibility, slow mobility. there is an over saturation of the REI culture although many of the values are compromised at the flagship store, THIS STORE DOES NOT RECYCLE Working at the newest flagship is less rewarding than working at any other non-flagship store. The flagship is currently under performing and meeting only very few sales goals, so headquarters has reduced the payroll which leads to under staffing, and unfair scheduling practices. Those that get hours, are still expected by management to sell more memberships than other stores that are adequately staffed. The employees of this store bare the burden of the inaccurate market predictions for the DC area. Repeated feedback from employees has not improved the situation of the flagship. I am very disheartened by this store as I used to love working for REI, a value based co-op, but now it has become obvious that their capitalistic practices do not have room for true value based purpose.

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5.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Good managers, deals, coworkers, products

Cons

No cons, I really liked my time.

3.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

Most coworkers, some managers, discounts, outfitting people properly without extra nonsense

Cons

Some truly horrible managers, pressure to sell credit cards is a morale killer, the union people. Employees drinking the union kool aid fail to see the company’s position, REI cannot give higher pay, better benefits , consistent hours, etc… with the erratic revenue stream that comes in , if a 5 year average is X in revenue and 5 year average is Y on wages and costs, how are they supposed to increase wages and benefits? It’s numbers and they don’t line up, if REI gives the increases which increases the expenses greatly, they will cut staff, a lot fewer employees which will eliminate a bunch of union supporters, an REI job is not supposed to be a lucrative deal, when you get hired the part time , part time plus and full time options are there and you choose what you want fully understanding what hours you are going to get at minimum, they will hire those positions on a need basis, to cry later that you don’t make enough money is your fault, the terms were clear and you signed off on them. The union is promising rainbows , reality will be far different, careful what you wish for

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