Smoke and Mirrors - Sales Associate REI Employee Review

2.0
4 Dec 2017
Recommend
CEO approval
Business outlook

Pros

Amazing Pro Deals In Store Discount Cool Co-Workers Like minded community

Cons

A lot! I really wanted to love REI. As a lifelong outdoor person, I was initially stoked to work here. However over the course of two years the luster wore off, and the true image of what this “co-op” is appeared. When you are hired at REI you are led to believe that you will make good money, and step into a career. What they actually do is effectively brainwash you into thinking what they offer is unequivocally amazing. Once You’ve been working here a little while the veil is stripped off and you’re left quivering in a corner wondering what happened. First, the hours and pay are terrible. If you like working low inconsistent hours, with low pay, only to be called in repeatedly during the holidays to sell your soul to capitalism, you will love it here. You are constantly pushed to sell memberships. Regardless of how knowledgeable you are on the product, if you don’t sell enough memberships, you can kiss your hours goodbye! Learn how to sling memberships and fast If you need this job to actually live off of. REI hires a lot of people who work very occasionally cause they want the discounts. It is really difficult to move up into the company, you have to be prolific at selling memberships, luck into being a favorite of management and generally sell your souls to the devil. Yes multiple souls. You are constantly evaluated and must always appear busy even if there is nothing to do. It seems that management decides who you are and treats you accordingly over the course of your time there. For example my direct manager took a liking to me and while we were buddy buddy, my hours took a big hit. I mentioned this multiple times and he’d kinda laugh it off and make jokes. Last but not least, this is retail. Look up retail memes on google, then multiply this by a cult and you get REI.

Explore other reviews about REI

5.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Good managers, deals, coworkers, products

Cons

No cons, I really liked my time.

3.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

Most coworkers, some managers, discounts, outfitting people properly without extra nonsense

Cons

Some truly horrible managers, pressure to sell credit cards is a morale killer, the union people. Employees drinking the union kool aid fail to see the company’s position, REI cannot give higher pay, better benefits , consistent hours, etc… with the erratic revenue stream that comes in , if a 5 year average is X in revenue and 5 year average is Y on wages and costs, how are they supposed to increase wages and benefits? It’s numbers and they don’t line up, if REI gives the increases which increases the expenses greatly, they will cut staff, a lot fewer employees which will eliminate a bunch of union supporters, an REI job is not supposed to be a lucrative deal, when you get hired the part time , part time plus and full time options are there and you choose what you want fully understanding what hours you are going to get at minimum, they will hire those positions on a need basis, to cry later that you don’t make enough money is your fault, the terms were clear and you signed off on them. The union is promising rainbows , reality will be far different, careful what you wish for

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