Great Co-Workers, dismal company - Retail Sales Specialist REI Employee Review

2.0
14 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Pro-Deal discounts are a huge plus, as well as the commuter benefit. I'll hand that to them. Most of the folks who work at REI are wonderful people who will quickly become like family.

Cons

They refuse to give reasonable hours. As a full time employee I'm still only scheduled 2 days a week average since August. I briefly got 4-5 days a week but that seems like it was more of a fluke than anything. Management seems like its out to get anyone who rocks the boat, and many of them have little to no knowledge of what their department actually looks like right now. The purported values of the company are also ENTIRELY fake. There is nothing done on the store level that exemplifies any of the supposed values that REI espouses.

Explore other reviews about REI

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun time with fun employees

Cons

Schedule was tricky to coordinate

3.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

- Excellent coworkers - REI does a great job of hiring enthusiastic and personable staff - Slightly better pay compared with other retail in the area - Prodeals and discounts - Flexible hours - Good (although rapidly diminishing) healthcare benefits

Cons

- Once a (better) company known for its investment in knowledgeable and friendly staff via extensive training and investment, the company has been slowly slashing away at most of what makes it special since the pandemic - Hours and benefits are worsening, proper employee training is becoming hard to come by - lots of mediocrity and sometimes questionable ethical calls made by management - Punitive disciplinary policies that seem to be designed to create higher turnover (advantageous to them given the gradual pay, benefit and policy changes)

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