Pros
There are some genuinely good people who work here. Many team members are hardworking and care about clients. When you’re aligned with the right colleagues, there is a strong sense of teamwork. The service offering has potential, and there are clients who truly want the partnership to succeed. The problem is they just don't stay with the company.
Cons
The turnover is extremely high. During my time there, numerous employees left across multiple levels — including senior leadership, directors, managers, trainers, and frontline team members. This level of instability creates chaos internally and frustration externally. Clients often cycle through multiple CSMs, which damages trust and makes it difficult to build long-term relationships. The role is very stressful. You are frequently inheriting accounts that have already been mishandled or neglected due to prior turnover. Instead of being set up for success, you are often expected to fix broken relationships without proper onboarding, consistent training, or clear processes. There is a strong culture of micromanagement. Activity tracking and monitoring seem to be prioritized over actual performance outcomes. Morale suffers when leadership focuses more on surveillance than support. Training and leadership alignment are inconsistent. Expectations shift, direction can be unclear, and there is a noticeable gap between what is communicated and what is executed. Many employees are overwhelmed and unsupported. Client-facing teams are left carrying the weight of operational gaps, which leads to burnout. Advice to Management: Reevaluate the individuals in senior director roles and take a serious look at which departments are experiencing the highest attrition. Patterns matter. When one area consistently loses people, leadership should assess whether the issue stems from management style, structure, or support systems. Invest in leadership development, consistent training, and reducing micromanagement. Focus on building trust internally before expecting employees to rebuild it externally with clients. Based on my experience and the instability I witnessed, I would personally hesitate to recommend employment here. Significant structural and leadership improvements would be necessary to create long-term sustainability.
