Pros
There will be unhappy people in every department you interact with that all feel Backspace is falling apart - so conversation is always on tap. Career opportunities do not exist.. The company is pretty much smoke and mirrors which the stock price is starting to reflect more and more.
Cons
Rackspace are riding off their success fumes when they were the only managed hosting provider once upon a time.. Customers have caught on and ask why every couple of months they need to add another piece of kit to their solution and it is terribly overpriced as there is not enough support staff to keep up with the number of tickets raised.. They clutch to straws and the business is run on HOPE from month to month.. Management have zero leadership and the blame game runs down the food chain because no one in any level of management has a clue (and never seem to be doing anything but having pointless meetings discussing the same thing they have 5 other times that week). You will also be expected to be a 'yes man' and keep your head in the sand at the best of times let alone the worst.. OR ELSE.. Don't let the values fool you this is a business whereby if you are an honest hard working person you will be isolated and used as a scapegoat because you try make it a better place to be. The same people who smile and say they are there to help will be the same people who will stab you in the back. HR don't respond to issues or have any resolutions when you go to them, so don't try that either. It is the most frustrating place to work and you will very quickly realise that it has a school yard mentality.. Bullies, clicks and whispers as you walk past anyone. Mangement will make examples of employees who leave Rackspace and return due to being miss-sold on a role (usually people who add zero value as it is) and say "look, look at so and so, see the grass is not greener, if you wan to leave, go but you will be back, just like them". This isn't on the first couple of days they are back.. It is on going.