Rakuten Rewards - Sales Rakuten Employee Review

2.0
15 Oct 2025
Recommend
CEO approval
Business outlook

Pros

The company has ok culture and good supportive colleagues who make collaboration enjoyable. The work itself is engaging. Teams genuinely care about delivering great results.

Cons

Executive leadership could be stronger in communication and connection with employees. Leadership tends to stay in their own circle and rarely interacts with teams on the ground, which creates a disconnect between strategy and day-to-day work. Not much diversity in leadership teams. There have been multiple rounds of layoffs for multiple years despite strong team performance, which impacts morale. Additionally, there’s a lack of effective manager training and clear career development frameworks, leaving employees without proper guidance on growth or performance reviews.

Explore other reviews about Rakuten

5.0
25 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible Hours, Benefits, Pay, lunch provided 3 days per week,

Cons

There were no cons while I was there

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