On the decline - little focus on effective innovation. - Anonymous employee Rakuten Employee Review

2.0
29 July 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nice people. Many people are pleasant and easy too work with. Tremendous assets.

Cons

Lots of insecurity in the culture. Channels not meaningfully incentivized to work together. Poor leadership in unifying groups leads to confusion, insecurity and poor execution.

Explore other reviews about Rakuten

5.0
25 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible Hours, Benefits, Pay, lunch provided 3 days per week,

Cons

There were no cons while I was there

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