Overall, a good place to work - Anonymous employee Rakuten Employee Review

4.0
19 Oct 2011
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great people, fun office environment, & interesting product/service. Your suggestions and opinions get heard all they way to the top, and everyone';s contributions are valued and appreciated.

Cons

Because FreeCause is a small yet dedicated team, the workload is pretty big and there is little downtime (not necessarily bad). Often have to petition for priority in queue.

Explore other reviews about Rakuten

5.0
25 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible Hours, Benefits, Pay, lunch provided 3 days per week,

Cons

There were no cons while I was there

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