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      Could not ask for a better place to work! - Member Service Representative Rakuten Employee Review

      5.0
      30 Apr 2017
      Member service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Company is open, honest and takes care of their employees and members with a passion I have never seen before! The people, type of work environment, benefits and more...the best! Promotes and offers advancement also.

      Cons

      Sometimes the shift I am working tends to make me feel a bit left out of the hustle and bustle.

      Explore other reviews about Rakuten

      5.0
      25 Mar 2026
      Senior designer
      Recommend
      CEO approval
      Business outlook

      Pros

      Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

      Cons

      Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

      1.0
      6 July 2026
      Member service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Free food, benefits are good

      Cons

      Pay was so bad. The management was awful.

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