Ideal place to work. - Customer Service Representative Rakuten Employee Review

5.0
30 Apr 2017
Recommend
CEO approval
Business outlook

Pros

Ebates is a great company to work for. There are many in-house benefits such as catered meals everyday, discounted massages, beverages, company parties and events, etc. In addition to all of that, you have your standard benefits (which are incredibly satisfying) such as health, vision, and dental insurance, 401K, life insurance, etc. The environment at Ebates is very relaxing, welcoming, and friendly. The office has an open floor plan, which makes it easy to build rapport with your supervisors and people of higher authority. There is an open door policy which makes obtaining support from supervisors or higher executives easier. There are many team building events. The company itself is very team oriented and sets out to make sure everyone feels like they are apart of the company and not just another employee.

Cons

The communication between Ebates and their member services employees could use some work. There are often times when Ebates Member Services agents are unaware of promotions or trends, and Supervisors will not have much knowledge on the situations.

Explore other reviews about Rakuten

5.0
25 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

1.0
6 July 2026
Recommend
CEO approval
Business outlook

Pros

Free food, benefits are good

Cons

Pay was so bad. The management was awful.

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