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      Lack of managerial expertise - Anonymous employee Rakuten Employee Review

      2.0
      23 Jan 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Chilled out CEO. Office infrastructure is very good. Free lunch. Strategic location. Supportive co-workers (though I've interacted with very few)

      Cons

      No flexi timing. No clear understanding of the job. Lack of managerial expertise and management people. Total focus on technology. Very few leaves. HR policies archaic and not that employee friendly.

      Explore other reviews about Rakuten

      5.0
      25 Mar 2026
      Senior designer
      Recommend
      CEO approval
      Business outlook

      Pros

      Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

      Cons

      Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

      1.0
      6 July 2026
      Member service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Free food, benefits are good

      Cons

      Pay was so bad. The management was awful.

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