Bad culture shift - Anonymous employee Rakuten Employee Review

2.0
26 Oct 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good pay, decent benefits, flexible work schedule

Cons

Leadership does not care about their people. They are completely un-engaged. No one trusts HR because they protect the company not the people.

Explore other reviews about Rakuten

5.0
25 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible Hours, Benefits, Pay, lunch provided 3 days per week,

Cons

There were no cons while I was there

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