Don't recommend Ebates - Anonymous employee Rakuten Employee Review

2.0
27 July 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Business is growing, and should continue to do so in the near future. Good location near Embarcadero BART, nice view. Catered lunches on Wednesdays. Lots of snacks. Extra Cash Back on purchases made through Ebates.

Cons

Almost no female leadership. Exec team consists of 18 people, and only 1 of 18 is a woman. Very little is shared about strategic objectives. Updates at the weekly all hands are pretty high level and don’t give the rank and file visibility into the larger company goals and why we’re working on certain things. Similarly, financial performance is always represented as X% Year over Year, never in terms of a dollar amount and how we are tracking vs. plan. CEO is almost never around, and when he is around he only talks to his exec team. All new employees must perform in front of the company at the weekly all hands (sing a song, play the guitar, etc.). Really hard/uncomfortable for some new hires. People are frequently penalized and given reduced bonuses for factors outside their control. They don't give extra bonus $ if you over deliver (example: if your bonus target is $10k, there is no way to get more than $10k if you are a really strong performer. They will just look for reasons to deduct from the $10k). 4 years to fully vest 401k

Explore other reviews about Rakuten

5.0
25 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Rakuten Rewards has great life balance. Too bad the economy was getting rocked.

Cons

Don't really have any cons. I understand that the market's been hard so had to downsize the force, so that was kinda challenging. Hopefully AI will increase everyone's output.

4.0
11 June 2026
Recommend
CEO approval
Business outlook

Pros

remote work, great benefits, executive communication

Cons

hard to get movement or pay raises. annual raises are lucky to be 3%

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