Avoid - Supervisor Redemption Roasters Employee Review

- total lack of diversity in upper management. The only ex-offender employed at management level did not go through their training, and already had their skill set before being employed. The other ex-offenders are in an kickstarter and are just told to wash dishes. - they hired people for my role with considerably less experience for more money while I was there. They did this with lots of positions, such as barista and front of house, but didn’t put up wages of existing staff who had worked for them throughout the pandemic, keeping their shops open. Upper management really thought staff wouldn’t find out that they were training new staff basic skills with no experience, who were being paid more than them. No pay rises with inflation, just if you get hired more recently they realise they won’t be able to get any applicants on their existing wages. It’s hardly an incentive to work for them long term. -It’s interesting that the only real posits I’ve reviews here are 5 stars from current employees. I can only assume current employees have been told to leave 5 star reviews to get Redemption’s woeful rating up. - The owners are two privately educated white men who have no idea what it’s like to actually live in your hourly wage in London and it’s blindingly obvious to employees. - Wage is disgraceful. - Any upper management who cared about employees and wanted to improve things for them (e.g. listening to employees concerns about 2nd covid lockdown) ended up leaving. - The owners will visit the shops weekly and then send an e-mail with criticism of the team and shop to managers. I served them every week for a year and they had no idea what my name was, yet would criticise every member of the team every week for the minute details. - Upper management once spoke with myself and the shop manager, got out a piece of paper and split it into two ‘good’ and ‘bad’. They then asked us where each member of staff went. This is how they think of everyone, and you can go into bad for tying your apron wrong. They have no interest in training or development. - it’s so stressful to have staff leaving all the time, they should look at why people leave rather than hiring all the time. It would be cheaper for them if they paid people more, but they have no common sense. - they do not care about the social mission. Internally, they refer to it as only their ‘brand’ and ‘branding’. - My mental health and quality of life was so bad working here. The irregularity of shifts means that you can’t even have a hobby. As soon as I got a new job, my mental health and quality of life increased drastically.