Pros
Decent salary package if you want to live in Krakow Poland. Unfortunatly the air pollution in Krakow is pretty bad. Colleagues were decent.
Cons
A lot of cultural hurdles if you are not Polish. Schedule took no consideration of staff. You could be rostered for 10 days straight. Then have a possible 4 days off yet the manager in charge of scheduling would give you a shift in the middle of a 4 day break. Management was too young and inexperienced. Job was purely about numbers of chats. No quality in service. HR was straight from the Soviet era - worst I have seen globally. All smiles before you start, then they think you are their personal labour force to treat as they please. No recourse for questioning or discussion. All over a poor experience with an immature "company".